With the hyphen.

I confess I’ve never liked the hyphen in there. It looks clunky. Or sloppy. Or something. So I’ve been a long-time fan of the visually tidier “nonprofit”.

Boy oh boy, was I wrong. At least if my goal was to use a term that would make it as easy as possible for people wanting to market their non-profit to find their way to us here at Claxon. (In my defense, if visual tidiness was my goal, I would’ve been totally justified in eschewing the hyphen.)

Here’s the deal: Using Google Trends, we learn that people search for “non-profit” way more than they search for “nonprofits”. Adding that little hyphen ups your search engine results which, in turn, ups your odds of someone making their way to your website.

Now, what if you’re interested in attracting folks abroad? The hyphen/no-hyphen debate isn’t even relevant. That’s because in places like the U.K., they don’t use either “nonprofit” or “non-profit”. Nope. They use “charity”.

In the U.S., the word charity has a somewhat antiquated feel. It conjures up images of Oliver Twist asking in his most adorable little boy voice if he can please, sir, have some more. Charity connotes a hand out, rather than a hand up.

Not so in the U.K. They have charities. Lots and lots of charities!

So if you’re a U.S. organization or Canadian organisation wanting to grab the attention of donors in the U.K., charity is your term of choice.

This handy dandy chart shows which terms are used most often in each geography.

The graph below will reinforce that if you have a global audience, your hands-down winner is “charity”.

Post Readability Stats: Reading Ease 69.3, Grade Level 6.4

The post Nonprofit vs. Non-profit: Does a hyphen make a difference? appeared first on Claxon Communication.

If you work for a 501(c)3 and you are not a private foundation, your nonprofit is deemed a public charity. By definition, that means you exist to serve the public. Yet, so often, you use language that is meaningless to people outside our organizations. It’s called jargon, and we’ve advised against it in the past.

What you may not know, however, is that jargon takes another dangerous form: pretentious and/or vague language. What if I told you words you use daily, words like community, impact and partnership, might be alienating the very people you’re trying to engage?

For example, say you tell someone that you are “serving the community”. You know exactly what community you’re serving. But an outsider would have no idea if you’re talking about the immediate neighborhood, the city, the county, or perhaps even another location all together.

If you’re unsure if you’re using jargon, just step back and ask yourself if someone who is not familiar with your organization would know what you mean. If the answer is no, find a more specific word. You can also check out this nonprofit Jargon Finder.

Remember, public charity workers:

“The repetitive, habitual use of insider lingo undermines the inherently public nature of the issues under discussion.” – Tony Proscio

The post Jargon: It’s More Prevalent Than You Think appeared first on Claxon Communication.

Twitter has forced me to learn something valuable. Its 140 character per post rule has shown me that, more often that not, I’m using more words than I need to.

When Twitter isn’t monitoring what I type, sometimes I don’t even know I’m using too many words. And I’ve never been the verbose type. Those who have met me know that I won’t talk your ear off without some coaxing (or without some wine). I always struggled to meet minimum page number requirements in school. Yet, even I say much more than I need to.

Take, for example, this article I shared the other day via social media. I started by quoting the article and adding my own thoughts:

Nonprofits win awards for clear communications. Why? “If there’s any (common) thread, it’s they keep in mind the needs of the reader.”

Twitter wouldn’t let me say all that and include a link to the article and a shout out to the person shared the article with me. After some deliberation, I ended up with:

Nonprofit clear communication winners “…keep in mind the needs of the reader.”

So simple. So clear. Yet, it still conveys the same information. Remember, the clearer your message is, the more people will read and understand it.

Writing concisely is not easy. In fact, it’s very difficult for most people. As Mark Twain famously said, “I didn’t have time to write a short letter, so I wrote a long one instead.”

The good news is, concise writing is a habit that can be learned. A good place to start is with your organization’s mission statement. Challenge yourself to say the same thing with 3 less words. Depending on your organization, you may be able to get to 5, 10, or even 15 less words! Also, look critically at the next thing you write for your organization. It could be anything – even an email. See how short you can make your message while still keeping the original meaning. You’ll notice you often eliminate the same filler words or sentences over and over. “I just wanted to let you know…” is a common culprit. Pretty soon, you won’t even try to type those extra words.

No matter how good you get, you’ll always need to stay conscious of the words you’re using. They’re what connects you to your audience. Make the most of them.

The post What Twitter Taught Me About Writing appeared first on Claxon Communication.

I would maintain that thanks are the highest form of thought; and that gratitude is happiness doubled by wonder. ~G.K. Chesterton

Right, so, here’s the thing–we simply don’t show enough gratitude. By ‘we’, I mean pretty much all of us. Not just nonprofits. Many times in any given day I think, “Dang, I am grateful to that person/ organization/ company/ whatever for that bit of goodness they are putting out to the world.” But thinking it isn’t the same as saying it or showing it. As G. B. Stern said, “Silent gratitude isn’t much use to anyone.”

Words of Gratitude come in all shapes and sizes. Here’s some inspiration!

• Shanon Doolittle exudes gratitude. We’ve learned a lot from her, and you can too. Visit her blog posts on saying thank you and showing your donors some love.
• A heartfelt thank you note can mean a lot. This is one of our favorites.
• Want help writing your own heartfelt thank you letter? Lisa Sargent’s got you covered.
• Our advice on how to exchange the lame handshakes for big hugs.

In short, show gratitude whenever possible. So many people contribute to your nonprofit’s success–donors, volunteers, community supporters, etc. etc. Make sure they know how much you appreciate them. And remember that expressing gratitude not only makes the person you’re talking to feel good, it makes you feel good, too.

Thank you for reading this post!

The post Words of Gratitude – Use Often [#WordsThatWow] appeared first on Claxon Communication.

In the nonprofit world, this is a common scenario: Your small or new organization has an amazing mission that you want everyone to know about. However, you’ve never had a designated marketing person. A volunteer, intern or staff member offers to give it a go. But where do they start?

If this describes you or your organization, keep reading. These 5 things will help you focus your time and efforts to get the most out of your marketing.

1. Ask: What results do I want to see?

A lot of organizations think things like: We have to be on Facebook because everyone’s on Facebook. Or, we have to send out a newsletter because we’ve always sent out a newsletter. These are not good reasons to do anything. You need to start by determining what you want to get out of your marketing efforts. It will be different for every type of organization. Is it to get more people in your city to recycle? Is it to bring new people through the doors of your community center? Maybe it’s to get donations to help build a new facility. Whatever it is, determine your goal first. Only then can you determine how to get there. (For more on this and help getting started, download our Marketing 101 Toolkit.)

2. Create a good website.

I’ve seen this too many times: Organizations spend time and money building a presence on social media. And by doing this, they get people interested. Yay! So, said people visit the organization’s website to learn more, find opportunities to help the cause, and/or use the service. But when they get there, they’re disappointed. Information is either lacking or disorganized. They’re not going to waste their time sifting through a hard-to-navigate website. So they click that little x in the corner of their browser window, and the opportunity is lost. Don’t let this happen. Get your website in shape before you try any other sort of online presence. Trust me, it’s worth the investment.

3. Find your words.

An important part of marketing is choosing the right words for your organization – words that are unique to you and aren’t being overused by every other organization out there. We have a free do-it-yourself resource to help you find your words. We also created a whole series of blog posts dedicated to words that wow vs. words to avoid. Make your organization stand out. Don’t use the words everyone else is using. Find the words that will do wonders for you.

4. Don’t take on too much.

It’s exciting once you’ve figured out potential ways to reach your audience. I bet you’ll want to get started right away. But be careful not to start on a whole slew of things at once. Master one or two mediums before you branch out to more. And if you have limited time, it’s better to do one or two really well, than to do four or five half-way.

5. Don’t expect too much too soon.

Again, starting your marketing plan is exciting. And seeing results is even more exciting. So, it’s easy to get disappointed if you don’t see results right away. Many marketing methods, especially social media, take time to build. Obviously, you don’t want to continue with something that’s not working, but make sure you give it enough time to start working.

The post For Those Just Getting Started: 5 Tips to Get Your Marketing Ball Rolling appeared first on Claxon Communication.

Did you ever read a letter from a nonprofit and feel that something was not quite right? Maybe you found it hard to read and weren’t sure why. When writing, you want your flow to be as “on” as possible. Here are five things to remember that will make your flow as smooth as possible.

1. Be Consistent

Inconsistency is one of my pet peeves. If you capitalize a noun in one place, make sure you capitalize that noun every time you mention it again. For example, The French Club shouldn’t evolve into the French Club or the French club throughout your piece. The same goes for abbreviations. If you introduce an abbreviation at the beginning of a letter, don’t start referring to it by its full name again half way through. People will get confused.

2. Don’t Liberally Toss Your Articles Around

I read a cooking article the other day that mentioned four things: The peppers, the onions, the carrots, and the garlic. Four words there are unnecessary. The whole thing is bulky. Keep it to peppers, onions, carrots and garlic. Only use articles like the, a, and an when they’re required.

3. Alliteration is Nice

If you can swing it, throw some alliteration into your piece. Clear, concise and compelling flows better than clear, brief and engaging. (By the way, you should be all of these things.)

4. Write in Threes

I’ve done a whole blog post dedicated to this topic, but I’ll summarize here. There is something about the number three that sticks in people’s heads and makes your writing or speaking sound better. If you have two and can come up with a third reason, adjective or example – do it. The same applies if you have four and can eliminate one.

5. Split Up Your Sentences

There’s no benefit to a sentence with three conjunctions, six commas, and endless words. When you can, split up your clauses into independent sentences. It will be easier to read and understand, I promise!

The post Want Your Writing to Flow Better? Try These Five Things. appeared first on Claxon Communication.

I’m often guilty of this: Because I like spicy food, cats and Dostoyevsky so much, when someone tells me they don’t like these things, it doesn’t make sense to me. I think things like, “How can anyone think that bland food tastes better??” and, “But look how cute its little face is!”

I have to consciously step back and realize that my reality is not the reality of others. We all have different personalities, experiences, and cultures that have shaped who we are and how we respond to things. I have to remember that long Russian novels are not for everyone.

Every marketer must keep this in mind when they’re crafting their messages and finding their mediums. I check Twitter when I wake up in the morning, I read articles that my friends share on Facebook. I’m attracted to satire and corny humor. For my nonprofit, I could create a marketing plan that exclusively uses Facebook, Twitter and blog posts with a satirical tone. And there’s a good chance that would get me absolutely nowhere. I’ve seen firsthand very clever marketing ideas shut down because the person with decision-making power thought it wouldn’t work. What she really was saying was, “This wouldn’t work on me.”

You have to get out of your own head and into your audience’s head. Figure out: Does my audience even use Twitter? What are their daily routines? Would they respond better to a casual tone, or a professional one? The easiest way to do this is to create a persona – a fictional person that embodies the audience you want to reach.

Get to know this “persona” – know as much as you can about them. You can do this through research, surveys, or just plain talking to people. (This post walks you through building a persona step-by-step.) Find out what they enjoy, what they value, and what drives them. And then speak to their wants, needs, motivations, etc.

No matter what messaging you use, you won’t appeal to everyone.  So you might as well appeal to those that matter most to your cause.

The post Get Out of Your Own Head appeared first on Claxon Communication.

“Think like a wise man but communicate in the language of the people.” -Yeats

While I don’t particularly esteem this quotation because of its condescension to “the people” and its gender exclusionary term “wise man”, it does present a worthy sentiment.

For those of you that I didn’t lose already, let me rephrase that:

I don’t like this quote because it’s condescending, and it excludes anyone who isn’t male. But it does make a good point.

(You can obviously see the difference.)

To get your message noticed, it’s helpful to use unique words rather than the same old same old. However, there’s an important disclaimer to that advice: Make sure you are using words that are easy to understand. The key word is easy. You don’t want people to have to re-read your mission statement three times to finally get what you do. You don’t want to sound like you wrote your donation appeal with the help of a thesaurus. And you don’t want to overwhelm your audience with syllables.

An easy test you can use is this: Ask yourself, “Would I use this word/ phrase/ sentence in casual conversation?” Most people understand a “worthy sentiment”, but most people wouldn’t say it out loud. To make your message accessible, write like you speak. There are some exceptions that may have the opposite effect, such as using slang words and jargon that outsiders wouldn’t understand. But in general, if you can’t see yourself using it in conversation, don’t use it in your nonprofit’s messaging.

“Think complex thoughts but communicate with simplicity.” -my revision of Yeats.

[Photo retrieved from QuotesWave.com. Website:http://www.quoteswave.com/picture-quotes/2618]

The post Would You Say This Out Loud? appeared first on Claxon Communication.

[This is the latest post in our #WordsThatWow series.]

We. It seems like such a nice word, doesn’t it? Like a big hug. Only it’s a word. A word-hug, as it were. Ditto for ‘our’. 

“We are creating opportunities for girls across our state.”

‘We’ implies we’re all in this together. Working hard to make our state a better place. That’s a good thing,  isn’t it? Yes, it is, but here’s the thing: often ‘we’ aren’t all in this together.

“We’re putting an end to human trafficking.”

“We make sure every kid can become a great reader.”

“We feed our neighbors.”

When you read those sentences, to whom is the ‘we’ referring? That’s right, the organization. And this where ‘we’ goes awry. It’s not about you and your organization. It’s about the people you serve and the people who make it possible.

Often, when using the word “we”, nonprofits actually alienate the very people they want to include. We, us, our and ours (a.k.a. first person plural pronouns) quickly become an exclusive group, with the organization on the inside and donors, volunteers, supporters looking in. (Hence the cliché “us versus them”.)

The good news is: It doesn’t have to be this way. You can use these first person pronouns as a tool to include everyone who plays a part in helping your organization meet its mission.

Check out the phrases Tessa, our word-erific intern, used in a recent thank you letter:

 “We appreciate your commitment to a sustainable future. Together, we will create a world free of environmental injustice.”

Did you catch which “we” was referring to the organization’s staff, and which was including the donor? It’s the same word, but the distinction is in the context.

This is why we, us, our and ours can certainly be used, but should be used with caution. Sometimes, they can be powerful tools to make others feel involved in your cause. But other times, they can make people feel separate from your cause. Pay attention to your context.

We appreciate you reading our blog post. By learning more about language, we can better achieve our missions. (Get it?!)

The post We & Our – Use with Caution [#WordsThatWow] appeared first on Claxon Communication.

While studying Public Relations and Communication Theory in college, I ran into the word rhetoric a lot, as well as the negative reactions that come with it. (I also faced a lot of negative reactions to the term “Public Relations”, but I won’t get into that today). Clichés such as “empty rhetoric” have emerged in the political arena and elsewhere. Misuse of the word has made it nearly synonymous with manipulation. Even Merriam-Webster has added a dimension of dishonesty to its definitions of rhetoric.

Let’s put thoughts of spin, trickery and dishonest politicians away for a minute and take a closer look. First emerging as a word in Ancient Greece, rhetoric literally means the art of rhetor, or, the art of oration. Essentially, it is the practice of effective communication. You don’t even have to have persuasion as a goal to practice rhetoric. You can educate. You can motivate. You can commemorate. In short, you can get people to listen to your message. And that’s important when you have a mission you care about; a mission others should know about.

The Ancient Greeks viewed rhetoric as an art form to be learned. While the concept didn’t start in Greece, Greek scholar Aristotle famously studied rhetoric and coined these terms closely associated with rhetoric: Ethos, pathos and logos. You may feel like you are reliving your Public Speaking 101 course here, but for those who aren’t familiar with the terms, this is the breakdown summary:

Ethos, pathos and logos are components to include in speech to make your message effective. Ethos means demonstrating your expertise of the topic on which you are talking. Pathos is an appeal to your listeners’ emotions, to get them to connect to your message in a personal way. Logos means ensuring your message is logical. If your message is lacking one of these components, it is less likely to be remembered, and less likely to be successful if your goal is to change opinions or behavior. While rhetoric’s origin is in speech, these same concepts can be applied to your writing as well.

If you still aren’t comfortable calling your organization’s communication rhetoric, that’s okay. Word meanings change constantly and quickly in our society, and this one may be a lost cause. But I encourage you to remember Aristotle’s advice the next time you are speaking or writing about your organization: 1. Establish your credibility, 2. Include a story or something similar that your listeners can relate to, and 3. Make sure what you are saying makes sense rationally.

While there are many language tools you can use to make your message more effective (some of which I will cover in future blog posts), ethos, pathos and logos are a good three words to keep in mind. And this may be my inner history nerd speaking, but isn’t it cool to know that the same techniques that were used over 1400 years ago are still relevant today?

The post The Beauty of Rhetoric appeared first on Claxon Communication.