Here are a few brand questions to ponder:
- Should we have a live receptionist or an automated phone system?
- Should we have offices with doors or open cubicles?
- What type of coffee should we have for staff and guests?
- Should we offer incentives for taking the bus or biking to work?
- Which paper should we use for our letterhead and business cards?
Sure, these are questions about administration (a), office space (b), purchasing (c, e) and HR (d). Your answers to these questions reveal much about your organization, however, and should directly–and consistently–reflect your brand.
Here’s that I mean: if you’re an organization working on childhood literacy and value being approachable, friendly and transparent, you’d have a live receptionist and an open, kid-friendly floor plan. If, on the other hand, you’re a domestic violence shelter, trust and discretion would be closely-held values and you might opt for an easy-to-use phone tree with confidential voicemail and offices with doors.
And this is why brand matters. Because a clearly defined brand makes it easy to make decisions—work for, donate to, volunteer for, advocate on behalf of, stay involved in, buy from…tune out. It’s hard to tune out an organization when their words, visuals and actions consistently and compellingly say, “This is what we believe. This is what we stand for. Join us if you stand for this, too!”
By following the 5 Steps to a Funective Brand (fun+effective=funective…in case you were wondering), you can create an irresistible and enduring brand. Put another way, you will make it easy for people who care about your cause to find you and engage with you. And who doesn’t want that?!
This is a brand new tool so feedback is welcome! Was the process funective for you? How can we make it better?