Messaging Archives - Page 13 of 27 - Claxon Communication

Macklemore, Marketing & the hidden symbol on Ryan Lewis’ Flag

January 23, 2014 by Erica Barnhart

Macklemore, Ryan Lewis, Grammy's — Photo Credit: The Inspiration Room

Last week, I was driving through downtown Hollywood, Ceiling Can’t Hold Us cranked on the radio, and–lo and behold–what does my eye spy but a big ol’ billboard for the Grammy Awards featuring Macklemore and Ryan Lewis (just like the pic to the left only gihugic).

It was LA, so I had a long time to look at this billboard (what with traffic not really moving and all) and I was delighted beyond belief to see the 206 on Lewis’ flag. I reveled in it. It made me proud, I tell you, proud.

I looked around at the other drivers as if to say, “See, people? Seattle is awesome. We are so cool. (And we’re going to the Super Bowl!!!).” I was pumped.

Sitting on the passenger seat next to me was my current fave book, This Means This, This Means That: A User’s Guide to Semiotics. Semiotics is the theory of symbols. Objects can be symbols (think: horseshoes as a symbol of luck). Letters are also symbols. Words are a collection of letters that form an object that we call a word. Numbers are also symbols. A symbol has meaning because we give it meaning.

The basic construct of any symbol is as follows (stick with me…know I’m going Professor Mills on you here with all this talk of semiotics):

sign + signifier = signified

We know a table is a table because, at some point, someone pointed at a table and said, “Table.” Ditto for every other word we know. Double ditto for numbers. A 2 is a 2 because our preschool teacher said, “That’s a 2, kids.”

What does this have to do with Ryan Lewis’ flag and what, in turn, does that have to do nonprofit marketing, you ask? Everything. First, Ryan’s flag: The ‘206’ on Ryan’s flag meant something to me because I know that 206 is Seattle’s area code. The ‘206’ was a sign. The signifier, to me, was ‘Seattle area code’. The signified was, “Seattle is awesome and cool, and MackLewis love us. So there.”

No one (or at least very few people) in the cars around me likely knew Seattle’s area code. Therefore, the 206 signified something entirely different to me than it did to them. Sign was the same. Signifier was different (just a collection of three numbers). Therefore, the signified was totally different. Whereas I was all puffed up with pride over the 206 symbol being there loud and proud smack in the middle of Hollywood, it meant nothing to the other drivers. They probably didn’t even notice.

Now what does this have to do with you and your marketing efforts? You send out annual reports, newsletters, appeals, blog posts, etc all the time. Those pieces are a collection of symbols–pictures, words, numbers. You likely assume that what those symbols signify to you–the creator of the piece–is the same as what they signify to your reader, donor, volunteer, fan. That’s an erroneous assumption.

That great graphic you worked so hard to pull together that shows how many people you served in 2013? Unless you give it meaning, unless you make it clear to your donors that it signifies the change they helped create in the world, it’s nothing more than the 206 on Ryan’s flag was to my fellow drivers. Meaningless.

The moral of the story? Make sure the symbols you are putting out to the world–the symbols that speak to your mission, your vision, your values, your impact–signify the same thing to your supporters and fans as they do to you.

[The other moral is: Macklemore and Ryan Lewis are fan-freakin-tastic and should take home all 7 Grammy Awards for which they are nominated.]

Confident Writing is Sexy

January 21, 2014 by Erica Barnhart

[Note: Last week, we said hello to Tessa Srebro, who has joined the Claxon team as an intern. This is the first of many posts she’ll be doing about language, words and how you can use them to make the world a better place. How confident is your writing?]

“Confidence equals success.”

“Be confident in your choices.”

“Confidence is sexy.”

We hear phrases like this all the time. There are countless self-help programs and written advice on how to build your self-confidence. I hear from friends, both men and women, that they want a partner who is confident. If you think about it, the same goes for the organizations we support. We are more likely to trust an organization that appears confident. Who wants to support an organization that sounds like they don’t have confidence in their programs and their ability to produce results?

We, as humans, are drawn to confidence. It doesn’t only manifest itself in the way a person speaks or carries themself. In this world where our first contact with others is likely to be through websites, blogs, LinkedIn profiles, etc., it is important to convey confidence in the way you write, as well.

Here are a few ways to convey confidence in your writing:

1. Action Verbs = More Powerful Statements.

Which sounds more confident?

a. XYZ Organization is eradicating poverty by XYZ methods.

b. XYZ Organization eradicates poverty by XYZ methods.

Eliminate “to be” verbs such as “is” as much as possible!

2. Stay clear of wishy-washy extra words.

Your organization doesn’t “attempt to make change”, you “make change”! You aren’t “working to fight injustice”, you are “fighting injustice!”

3. Make your personality evident.

There are few things that show more confidence than being proud of what you are, and letting your supporters see that. Are you and your co-workers a little quirky? Embrace that. Don’t shield your personality behind a layer of status-quo, overused language.

Grammarly Photo

4. Take chances.

Part of having confidence is not being afraid of failure. If you find that something isn’t working, simply make an adjustment. The more often you fail, the less scary it becomes.

So get out there, get writing, and let your confidence shine!

#FixMyPitch—Children’s Hunger Alliance

January 21, 2014 by Erica Barnhart

Children's Hunger Alliance Children’s Hunger Alliance submitted their pitch via Twitter as part of the #FixMyPitch contest we did with Beth Kanter. They weren’t a winner because their pitch didn’t need enough fixing. However, it’s a perfect example of how small tweaks can make a huge impact on your pitch.

Bear in mind that, unlike Seacoast Science Center and Pacific Education Institute, where I did a coaching session with them, I haven’t chatted with the fine folks at Children’s Hunger Alliance. What follows is the type of thinking and pondering I’d do if I were them and wanted to improve my pitch by making a series of minor adjustments.

The Pitch: Children’s Hunger Alliance ensures all children are fed regular and nutritious meals and develop lifelong healthy eating habits.

You want your pitch to be a triple threat: concise, compelling and repeatable. Weighing in at a mere 16 words, this pitch is fairly concise. But, because of word choice, it’s neither compelling nor repeatable. (Insert sad trombone.)

Here are some thoughts on making this pitch more compelling and repeatable, while keeping it concise.

‘Ensure’ is a fine word in writing, but it isn’t a word people say naturally in casual conversation (and, if they do, they sound like a robot, which isn’t very compelling). You up the odds of your pitch being repeated by using the more casual, spoken version. Easy fix for this particular word: switch to ‘make sure’.
‘…children are fed’ uses passive voice. The work you do isn’t passive, don’t let your voice be! Try something like, “We make sure all children get…”
When we speak, it’s more common to say ‘kids’ than ‘children’. There is no right or wrong on this one. There are legitimate reasons to stick with ‘children’. Many organizations I work with feel that ‘children’ is more respectful. Just know that when others talk about your work, there’s a good chance they’ll say ‘kids’.
Your ‘know’ pitch should speak directly to the one thing you want to be known for. One. In this pitch, it’s hard to tell what’s more important: the regular meals or the lifelong healthy eating habits. I know it’s hard to pick. You want to say it’s both, but you need to prioritize. Do you want to be known for the meals or the eating habits?

Depending on the answer to #4, you could go one of two directions with your ‘know’ pitch:

Option A: We make sure all kids get healthy meals on a regular basis.

Option B: We make sure all kids develop healthy eating habits. (Note: ‘Lifelong healthy eating habits’ is mega-awkward to say. To those not seeped in the work, ‘healthy eating habits’ implies longevity.)

It’s pretty easy to imagine two parents hanging out on the school playground waiting to pick up their kids and one of them saying, “I just learned about Children’s Hunger Alliance. Have you heard of them? They make sure all our kids get healthy meals on a regular basis.” Or “They make sure all our children develop healthy eating habits.” Tougher to convince yourself that a parent would, in casual playground convo, say “They ensure all children are fed regular and nutritious meals and develop lifelong healthy eating habits.” See the difference?

Ideally, your ‘know’ pitch will weigh in at 10 words or less. Option A is 12 words, so a tidge long. Option B is 9. Either way, my hunch is if you make these types of small adjustments to your pitch, you’ll start to get some traction.

Good job, Children’s Hunger Alliance—thanks for all you do to help kids!

Want more help with your messaging? Check out our free Messaging Toolkit.

Before & After with #FixMyPitch Grand Prize Winner Pacific Education Institute

January 16, 2014 by Erica Barnhart

Pacific Education Institute--wicked smart people who needed their pitch fixed

Recently, we did a Before & After with #FixMyPitch Grand Prize Winner, Seacoast Science Center. Today, we showcase our second Grand Prize Winner–the Pacific Education Institute (PEI).

The lovely folks at the Pacific Education Institute are smart. Wicked smaht. They have great, big brains. Generally speaking, that’s a good thing. But when it comes to using language to increase your impact, big brains can get in the way. That’s because smart people tend to use big words. And big words tend to make the rest of us tired. Because we have to think really hard about what the smart person we’re talking to is saying. It’s hard to ask questions and engage in a conversation when you’re not quite sure what the other person is saying. And who wants to say, “I have no idea what you’re saying”? No one, that’s who.

In addition to being brainiacs, the PEI crew suffers from the Curse of Knowledge. This means they know everything there is to know about their subject. They know it inside and out. Frontwards and backwards. Up and down. We all suffer from this curse to some extent. Whether you’re curing cancer, fighting hunger, or using technology to make the world a better place, you know a lot about your thang. This is great in terms of your mission, and terrible in terms of your messaging. You tend to tell people everything there is to know about your work, rather than breaking it down into digestible, bite-size bits. If someone is interested in the essence of what you do, you’ll have the opportunity to tell them your everything. If you start with your everything, they remember nothing. (So sad.)

So, knowing what you now know about Pacific Education Institute and their great, big brains and their Curse of Knowledge, here’s their super-smart pitch before we worked on it:

Before: The future of our planet relies on the ability of today’s children to visualize and manage an environmentally healthy world that sustains life. By connecting students with local environments while engaging them in real-world project based learning, we are working towards a solution. Pacific Education Institute (PEI) is a nonprofit 501(C)3 that creates and delivers frameworks for students to learn more effectively and helps teachers through rigorous academic FieldSTEM (Science, Technology Engineering and Math) increase the number of students that understand the complex relationship between the environment, economy and human needs. We take K-12 school kids outside, anywhere, and challenge them to drastically improve their thinking skills so that they are able to solve the real-world environmental and economic problems facing our communities

That’s heavy, dude.

I asked PEI what the one thing is that they really wanted people to know about their work. After churning through a few options (many of which included scrabble-worthy words), they landed on their one thing: that students succeed academically when they learn outdoors. Everything else flows from that core concept. They proved years ago that learning outdoors improved student success. Is it more complicated than that? Why yes, yes it is. But, in simple, straight-forward terms, that’s the one thing they want people to know.

With that core concept firmly in hand, we turned our attention to creating a sentence that was easy-to-say and interesting enough to remember. Here’s where they landed:

After: We’re the ones who proved that students succeed academically when they learn outdoors.

Bam! PEI got rid of all the jargon and complicated concepts, and came up with a sentence that is remarkable—meaning someone might remark on it to someone else.

It’s easy to envision a conversation that goes something like this: “Have you heard of Pacific Education Institute? They’re the ones that proved that students succeed academically when they learn outdoors. Pretty cool, eh?”

Figure out which knowledge you’re cursed with and then figure out how to chunk out that knowledge into short, easy to understand statements that will guide someone from knowing you, to understanding you, to engaging with you.

Thanks to the Pacific Education Institute for being willing to use their great, big brains to come up with messaging that’s as compelling as their work.

Looking for more free resources to help you fix your pitch? Check out Claxon’s Messaging Toolkit.

Before & After with #FixMyPitch Grand Prize Winner Seacoast Science Center

January 13, 2014 by Erica Barnhart

You may recall that we teamed up with Beth Kanter to do something called the #FixMyPitch contest. Out of a bevvy of entries, we ended up with two Grand Prize Winners—Seacoast Science Center and Pacific Education Institute–and three runners-up–MKE123, WoodGreen, and United Way of King County’s Free Tax Campaign. Congrats to our winners and to all the brave souls who submitted their pitches for fixing!

The Grand Prize Winners each did a coaching session with me. We’re going to do a series of ‘before and after’ posts that show how we fixed their pitches in the hopes that you’ll get the inspiration and information you need to fix yours. (If you’re looking for more free resources on how to spruce up your pitch, you can download our Messaging Toolkit.)

In the posts, we’ll focus on the ‘know’ pitch, since everything else falls into place once that’s nailed down. Although the pitches are specific to each organization, the advice is applicable to lots and lots of organizations. So, if you read one and think, “Hmmmm…we do that,” see if you can apply the fix to your pitch.

SEACOAST SCIENCE CENTER

Before: “The Seacoast Science Center is a non-profit marine science education organization located on the New Hampshire coast. Ocean education is what we do. We use programs and exhibits to inform people, from toddlers to grandparents, about why a healthy ocean is important. We educate and motivate. We want everyone to recognize and understand that the things that people do every day have an impact on the health of the ocean and that the health of the ocean has impact on their daily lives. Invest in us and you are building a community of ocean stewards that care about the future of the seas. A healthy ocean drives the quality of life for future generations.”

After: We teach kids why the ocean matters to them.

Seacoast Science Center faced three big issues with their pitch. These issues befuddle even the best and brightest of organizations. Here’s what they were and how you can fix them:

Issue #1: Answering questions, rather than inviting them

Seacoast Science Center’s pitch is really three pitches masquerading as one. In reality, it includes a ‘know’ pitch, an ‘understand’ pitch, and an ‘engage’ pitch. This happens a lot. It happens because we’re worried that someone will have a question that we didn’t cover. Oh no!!! Better cover off on every conceivable thing. I’m exaggerating, but only a little.

You want people to ask you questions! In the world of pitches, that’s success. It means you were clear and compelling enough for someone to want to know more. Hooray!

Instead of trying to answer every single question out of the gate, brainstorm the types of questions you’d like to be asked. Then think about how you might structure your pitches to invite those questions.

Issue #2: The curse of the boring verb!

Verbs are the action heroes of every sentence—they represent the change you want to create in the world! For better or worse, in English we focus way more on our nouns (people, places and things) than we do on our verbs. We spend so much time on our nouns, in fact, that by the time we get around to thinking about our verbs, we’re exhausted. This exhaustion leads us to using boring verbs like provide and help and is and are.

Let’s pause on ‘is’ and ‘are’ for a moment as they play a starring role in many a pitch. When you intro your organization with “We are…” or “Seacoast Science Center is…”, you focus on the organization itself (the subject) rather than what you do (the verb) or for whom you do it (the object). Although you are undoubtedly wonderful and fascinating, most people care less about you and your organization and much more about what you’re doing and why you’re doing it. So you want to do what you can to avoid ‘is’ and ‘are’. (Here’s more on why ‘provide’ should also be avoided. At. All. Cost.)

You don’t want flashy verbs, per se. (People don’t generally use flashy words when they speak.) You want verbs that have purpose.

When I asked Rob and Nicole from Seacoast Science Center what change they wanted to create in the world, they said, “We want to educate kids about the importance of the ocean. We want to connect them to the natural world.”

See how educate and connect are much more specific than ‘is’? This was progress in the right direction. But we weren’t quite there yet because ‘educate’ has its own set of challenges, namely that it implies an inherent power dynamic. Wanting a verb that put kids on more of an equal footing, Seacoast Science Center landed on ‘teach’ as their verb.

Issue #3: Ignoring your ‘why’

Having found their verb (yippee!), it was time to turn our attention to why Seacoast Science Center teaches kids about the ocean. At this point in our conversation, I channeled my inner 3 year old (as I frequently do with clients…) and started asking ‘why’. Why do they want kids to better understand how they impact the ocean? Why do people need to connect with the natural world? Why does ocean education matter in this day and age?

Here’s the thing: when you’re working on an issue day in and day out, it’s easy to forget why what you’re doing matters. Can’t everyone see that this work is super, duper important?! No, actually we can’t. You have to remind us, your dear listeners, why your work matters. Why should we care about a “non-profit marine science education organization located on the New Hampshire coast”? In this case, it turns out we should care not just because they ocean matters—in general—but because it matters to us, as people, as humans, as inhabitants of planet Earth. There is a symbiotic relationship—be nice to the ocean and the ocean will be nice back. Or, conversely, if you mess with the ocean, the ocean will mess with you. (And the ocean is way bigger than you, so best to play nice.)

When kids come to Seacoast Science Center, they learn about everything from gihugic sea mammals to palm-size sea anemones. In all instances, the key point is: the ocean is its very own great, big, wide world filled with amazing animals and creatures. They may seem a world apart, but they impact your life in ways you might not think about. And you impact them in ways you may not think about. But should.

When we shifted away from where the teaching was taking place and focused on why it was taking place, it infused their pitch with meaning and teed up a question they very much want to answer—why does the ocean matter to us?

If you struggle with any of the issues outlined above, try one of the fixes and see what happens. Remember, small tweaks can yield big returns. Experiment. Fail. And have fun!

Going Dark So You Can See the Light…and get some freebies

January 8, 2014 by Erica Barnhart

Going Dark In December, we went dark. We did not publish a single post. Nary a word was typed on this blog. And we did this (gasp!) on purpose.

Why? We wanted to see if the old saying “absence makes the heart grow fonder” was actually true. (Just kidding.)

December is frantic. Frenetic. Over the top. It’s a blur of Top Tips, eggnog, awesome advice, sparkles, and post after post on how to boost end-of-year fundraising.

This isn’t a bad thing. But your year-end planning should really start in January, not December. So instead of adding to the flurry of holiday craziness, we spent December creating a suite of new DIY resources to help you throughout the year.

We are super excited to share the three newest additions to Claxon’s suite of free resources–TOOLKITS! Each one focuses on a different area and includes the very best tools for you to use, along with helpful instructions.

Without further ado, here they are:

In the coming days and weeks, we will be dark no more! We will be taking a closer look at each of the aforementioned toolkits, sharing before and after posts featuring the winners of the #FixMyPitch contest, and looking at the very best words for you to use in 2014.

If there are other word-related resources that’d be handy to you, let us know in the comments. We want to do everything we can to make 2014 a truly fantastic year for you!

Pitching Passion & Passionate Pitching

November 11, 2013 by Erica Barnhart

Engagement Cycle: know, understand, engage

Most people passionate about what they do have one of two reactions when someone asks about their work.

Reaction #1: In a blur of words and hand gestures, they share every single amazing tidbit of info they have in their brain about their mission, vision, values. The impact they are having. The change they are making. The awesome that they are unleashing in the name of making the world a better place! They pause only long enough to ask themselves: “How could someone not jump at the chance to be a part of something that is so, so, so, so fabulous?!!!!!!!!!”

Reaction #2: They give the most boring account ever of what they do and why they do it. No passion is present. It evaporates into thin air. Poof. Gone.

Both of these reactions happen for the same reasons: these poor people have fallen into the “elevator pitch” trap, which mushes three pitches into one, AND they don’t know how to channel their enthusiasm for their work. So they either over talk or under talk. Either way. It’s ain’t pretty.

If you want donors to donate, volunteers to volunteer, board members to serve, etc etc etc, you have to create a clear engagement path that is supported by a series of pitches. I went into this when introducing the #FixMyPitch contest I’m doing with Beth Kanter, so you can get all the details in that post. The bottom line is you need to divide your pitches into three categories: know, understand and engage. (Note that there is no ‘elevator pitch’ category. Like phones with chords, that category is a thing of the past.)

In the coming weeks, we’ll be revealing the before and after pitches for the contest winners. In the meantime, ask yourself: “do I have a clear engagement path with supporting pitches?” If you don’t, read the #FixMyPitch post, watch for the before and after examples, and start structuring the passion in your pitches by divvying them up into three tidy categories, rather than mushing them into one extinct category!

The #FixMyPitch Contest

October 22, 2013 by Erica Barnhart

Sarah book-1 (3)

The idea is simple: many worthy organizations and individuals have pitches that need fixing, but aren’t sure how to do it. You enter your pitch (or kindly forward the info along to someone who might have a pitch that could use some fixing) and we pick the three pitches most in need of sprucing up.

Three winners will receive a free copy of Pitchfalls: why bad pitches happen to good people.
One Extra Super Lucky Grand Prize Winner will win a free coaching session with me during which we’ll perform (drum roll please…) an Extreme Pitch Makeover! (Sounds kind of painful, but is actually quite fun.)

Deadline is Friday, October 25, so spread the word and/or enter your pitch in today!

Personas are people, too!

October 21, 2013 by Erica Barnhart

What do I do with all these personas?!

Susan Howlett brought me a question her class had asked about personas that had “stumped” her. It takes a lot to stump Susan so I figured, if Susan’s stumped and her class is stumped, you might also be stumped. This post is an effort to de-stump-ify you if you are, in fact, stumped by how to handle personas.

Before we get to the question, let’s be clear on what a persona is. Personas help you decide how to most effectively engage with your believers. They are a fictional representation of your ideal supporters. They help you get into the heads and hearts of the types of people who would be part of one of your target audience groups. What do they care about? Where do they get their information? How do they engage with organizations online? (For a blow by blow on how to create personas, download this awesome resource from Hubspot.)

A very specific point before we move on: If we’re being honest, we rarely write a piece from the perspective of the reader. Instead, we use ourselves as a proxy, i.e. we sit down and write something that we ourselves would want to read. If we like it, won’t everyone like it? No. What resonates with you and hits your emotional hot buttons doesn’t really matter. (Sorry to be harsh, but it had to be said.) What matters is what matters to those supporting your organization. So you have to get out of your head and into theirs. Thus personas.

Now that you know why you need personas and how to create them, the question then becomes: “If I have a whole bunch of personas and each of those personas is motivated by different emotions and, therefore, different words, how the heck am I supposed to make sure my annual report/newsletter/blog post/speech resonates with all of them!?”

The short answer is: you don’t.

The slightly longer answer is: you can’t please all the personas all the time. If you did that, you’d end up with boring, bland stuff that no one would want to read because you’d be trying to appeal to everyone. The whole point of having personas is to be able to craft messages that hit the mark for that particular persona, right? If you try to hit on everything that might possibly, conceivably matter to all of your personas at the same time, it’d be like unleashing a blaze of arrows at the same time—they’d go hither, thither and yon while never hitting the bulls eye. So sad.

Here’s what you do: you optimize each piece for one persona.

Every time you sit down to write something, ask yourself the following questions:

What is the goal of this piece?
Based on #1, which persona does this piece need to resonate with most in order to be successful?

Optimizing for one persona doesn’t mean it won’t resonate with other personas. It means it will resonate most with the types of people you need to connect with in order for that particular piece to be successful. For instance:

Are you optimizing your event materials for ‘Sue the Sponsor’ or ‘Fred the First-Time Attendee’? (If you want more help on the event sponsor front, check out Shanon Doolittle’s amazing event fundraising video series.)

Is your Annual Report optimized for ‘Erin the Existing Donor’ Or ‘Patty the Potential Donor’? Erin will be delighted to learn more about what her donation has done, but really what’s in it for Patty? Usually not as much as we’d like to think. Optimize for Erin.

Is your newsletter really, truly optimized for ‘Dawn the Dutiful Donor’? If, based on your research while building your personas, you learn that the Dawns of the world prefer hard copy newsletters, then sending it electronically, although less expensive in the short-term, might be costing you money in the long run.

At first, optimizing for one persona will feel scary. But try it a few times and, usually, the results will speak for themselves.

Quick Tip: Zan McColloch-Lussier shared this tip with me many moons ago and it’s a really, really good one. Whenever you sit down to write something, write down the name of the persona for which you are optimizing. Yep, like write it down where you can see it. You’ll be stunned and amazed at how much more on target your messaging becomes when you have a crystal clear mental image of who will, eventually, be reading it. (Cuz as we covered above, it ain’t you.)

Photo credit: http://recycledinc.wordpress.com/

Ode to Jargon, a Limerick

October 7, 2013 by Erica Barnhart

The jargon is often quite dense,
and often eludes common sense ,
at the end of the day,
say what you may,
I am certain it’s not what you meant.

Linda Moore, President & CEO,
Yakima Valley Community Foundation

Jargon. It seems so benign. What could be so wrong with using the expressions ‘wrap-around services’, ‘collective impact‘, or ‘philanthropic value proposition’?

As David Ogilvy so eloquently stated: “Our business is infested with idiots who try to impress by using pretentious jargon.” Put another way: You may think jargon makes you sound smart. But the “smarter” you sound, the dumber your listener likely feels.

Jargon really gets on my nerves. It’s why I write about its nefarious nature in Pitchfalls, in this post about board members and hiccups, and this one where (for our collective and individual sanity), I assertively encourage you to embrace a more straight-forward way of speaking.

If you want people to engage, invest, support, donate, volunteer and/or serve as your advocates or fans, you’ll be well served by systematically eradicating jargon from your marketplace of words.

NOTE: It costs you nothing to stop using jargon. It costs you everything if you don’t succeed in getting people engaged in your work and talking about it to others! Don’t let something as simple as jargon get in your way.