Celebrating the Big 25!

number 25 in flat designYeah, that’s right. Last week, I told you no one cares about your anniversary and/or your birthday. And now here I am, whooping it up over our 25th Language Lab podcast.

But I’m not really whooping. I’m sharing.

I just took a look at which podcasts had been listened to the most. To be honest, I thought there’d be a type of word that piqued listeners’ interest. New words or funky words or made up words. You see, podcasting was a new venture for Claxon. It was an experiment. The goal was to offer word-loving do-gooders a new way to think about language (and, on occasion, life).  To that end, we’ve looked at a wide variety of words: words we use all the time (e.g. ‘and’), words we rarely use (e.g. ‘peregrination’) and words that aren’t really words at all (e.g. ‘alot’).

As you’ll see from the Top 3 Most-Listened to Podcasts below, there wasn’t a trend. Nope. No type of word jumped out as most popular and compelling. Oh well. Still fun to see which words got the most air-time, as it were.

If you have shared these podcasts with others–THANK YOU. I work hard to make these podcasts worthy of your time and deeply appreciate you sharing them with others.

If haven’t listened to a podcast yet, here are the ones your do-gooding colleagues have found the most interesting. I hope you enjoy!

Vulnerability

Birthday

‘Alot’

 

 

 

No one cares about your anniversary

Delicious birthday cupcake on table on light backgroundJust like you and your mom are really the only ones who care about your birthday, very few people care when your organization has an anniversary.

The reality is people care about ourselves. It’s human nature. So your birthday really isn’t that big of a deal to most other people. Not that they aren’t happy for you. But it’s not, like, a super huge deal.

Ditto for organizational anniversaries. Should you celebrate milestones? Sure. But make sure you’re clear on what you’re really doing and why. Don’t waste resources celebrating something that other people don’t really care about.

As counter-intuitive as it may seem, don’t make the celebration about your organization. Make it about the change you’ve created during that period of time. Make it about the people you’ve been fortunate enough to serve and work with. Make it about your donors and volunteers and supporters who made it all possible.

Birthdays and anniversaries are good times to pause and reflect on who, and what, is important to you. What’s working? Who can you thank for that? What’s not working? How can you change that?

One handy, yet albeit odd, way to come at this whole birthday/anniversary thing is from the perspective of a eulogy.  Sounds weird but is really powerful. Listen to this week’s podcast and you’ll get to hear one of the very best “eulogies” ever written. It’ll give you a whole new perspective on things!

 

Should you stick with it or take a break?

humor, journey, arriving, lead

When it comes to messaging and language and words, it’s easy to get stuck. You’ve stared at the same set of words for hours. You want to yank your hair out. But the deadline is looming. You must stick with it!!!

Yes, you have to remain focused on your priority for the day. But maybe what you need is a good ol’ peregrination. Yep, some purposeful mental meandering might be exactly what you need to get you to your goal. 

Not sure what a peregrination is? Kick up your heels and find it in this week’s podcast. You just might find that taking a break gets you closer to arriving at your destination.

 

In a word, are you lacking a leader who leads?

leadership, leading, lead, leaderless, leaderlyIf an organization doesn’t have a leader, it is leaderless.

If an organization has a leader, it…has a leader. There’s no adjective to officially refer to the state of someone or something displaying leadership.

Why is that?!

I first started wondering about this almost two years ago. And I’ve written about since.

I’m bringing it up again because language reflects our society, our values, our opinions. So what does it say that we have a word for when we don’t have a leader but not one for when we do? 

Dive deeper in this week’s podcast:

Alert, alert: We’ve got a gratitude deficit on our hands!

thank you in metal typeIn sifting through the data from our Wordifier research (the free tool that helps you amplify your words), I came across a startling–and depressing–discovery:  Not all nonprofits are thanking their supporters!

Gasp. Sigh. Forehead slap. Yipes!

The word ‘thank’ (as in ‘Thank you’) showed up on 54.3% of the websites. ‘Thanks’ made an appearance on 34.6% of the sites.

If we’re being generous, that means that some form of gratitude shows up on 88.9% of nonprofit websites. But in perusing the raw data, it looks like organizations who use one of these words, also use the other, meaning organizations that loverize their donors double down on that love, i.e. some form of gratitude likely doesn’t show up on 88.9% of the websites, but rather a smaller number of websites.

That there are any nonprofits with gratitude-less websites hanging out on the interwebs should be a wake-up call to us all. Gratitude is free, bountiful and feels awesome to give and receive. Here’s a Language Lab podcast devoted to the amazingness that is gratitude.

When we gather the Wordifier data in future years, I want us to be living in a world free of gratitude-less websites.

Thank YOU, dear reader, for being awesome and amazing and doing the wonderful work you do to change the world!

 

Words that make you look dumb: alot

AlotNoALotWhether a word is “good” or not is largely a matter of opinion. For instance, I think ‘awesome’ is awesome and others beg to differ. Some people and organizations (cough, Microsoft, cough) love acronyms while others take umbrage with them.

But there is one word that is categorically a bad word–alot.

Want to know why it’s villainous? Because it makes you look dumb. Because it doesn’t exist! Nope, sure doesn’t. All is explained in this wee podcast.


Sure, when you say “alot”, no one knows you’ve mushed two words together. But you know whether, in your mind’s eye, you’re saying a non-word. For shame!

Absolutely, positively don’t write it. Ever. Please. Not even to be funny, cute or clever. Use a hashtag instead. #CuzNothingSaysClevahLikeAHashtag

**You can listen to podcasts on words like joy, gratitude, disappointment and funsies in the Language Lab Library.**

Acrimonious Acronyms

Joe.pic[This is a guest blog post from Joe Sky-Tucker. Joe has been a regular at my coaching sessions for many moons and I never cease to be amazed by his candor, insight and humor. So vexed is he by the uptick in acronym usage that he reached out to see if he could vent on Claxon’s blog. Read on and you’ll see what, without a moment’s hesitation, I said, “Vent on, Joe, vent on!” Dude knows a thing or two about compelling writing.]

Okay people, we have spawned scourge on our lives and language.  It is subtly making us all more stupider like we are from Jupiter…and we are not… we are from Mars (‘cause we get more candy bars, duh).  This scourge is making us create “in groups” and “out groups” and separating us from our missions, visions and values.  All of this with the ease of a key stroke on your computer or a swipe of your smart phone.  Stop it.  Seriously stop it.  Stop using so many (enter favorite swear word here) acronyms.

We can blame texting and lament the damage it has done to our language.  We could stand on principle and say, “in my day” and opine for the days of yore when we spoke and wrote with a lyrical simplicity and beauty that would make Shakespeare himself weep crocodile tears.  But all of those reasons are tired and lame.  This problem has been around for a very long time.  With the advent of the telegraph, the short hand and acronyms were just as pervasive.

We are to blame, everyone, all of us. In the nonprofit industrial complex, it is particularly worrisome as it is affecting our communications in ways we may not fully understand.  We name our programs with a borderline compulsive inclusion complex; worried that we may face perjury charges if we omit something. This inclusion complex comes from a place of good intent, in theory.  In practice, we get program names like the Homeless Teen Therapeutic Education and Arts Group program (HTTEAG).  Then everyone is saying, “The HTTEAG program offers homeless youth a safe place to express themselves creatively…” or “The HTTEAG program provides (that provide’s for you Erica) arts education to empower homeless youth to…”

Now everyone has to learn what HTTEAG means.  The organization that created it knows what it means.  Now they must “educate” us to the proper uses of this gaggle of letters, probably done in a slightly condescending manner, like slipped into a presentation, “Our HTTEAG program is a standout program, oh, right the Homeless Teen Therapeutic Education and Arts Group for the uninitiated” (as though our lives were lost until we are baptized in their acronym hell).  Or it is dropped into a grant application or LOI (Letter of Interest, obviously)(Letter of Intent, also but you knew that too) and now the person reading it has to go back and forth reminding themselves what all of the different acronyms mean.

And it doesn’t just end with one or two, they just keep coming and coming and coming. First we create an acronym for our organization, then the program, then for specific parts of the program.  It dulls the impact of our words, because we are not actually using words.  It is not compelling, it is adequate.  No one ever says, “aim for adequate, being nondescript is awesome”.

Instead, why don’t we name the program “Painting Futures”?  Or something else that would speak to the benefit of the program and remain acronym-free? Why not indeed, nonprofit community? For shame.

This constant use of jargon (a topic for another time) and acronyms creates distance in our language.  Instead of connecting people to the mission of our organizations, we are forcing them to learn our language.  Forcing them to collude with us as we create a euphemistic shorthand for the great work we do.  It’s not LITM (Low Income Target Market), it’s hard working families.  It’s not YOLO (You Only Live Once), it’s called being 22.

I know that acronyms are an inescapable construct of our times and language.  But we do not need to make it worse.  We want people to understand what we do and how we are helping the world.  Through careful and creative (yes grants can be creative, sort of) use of our words we can convey why we do this work and why it is important.  Isn’t that what we all want?

In addition to acronyms, here are some other things I’d suggest if you want to avoid sounding  dumb:

  • “I could care less” when you mean “I couldn’t care less”.
  • Saying “Irregardless” (not a word).
  • Writing “alot” (also not a word).
  • Stop saying, “literally”, seriously let’s ban this word.

Thanks for letting me vent!

Vulnerable language. Fabulous life?

Claxon_Podcast_bubblesI recently read Brene Brown’s book, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead.

Rocked. My. World.

That’s what I have to say about that book.

Like Brene, I’m not one who cozies up naturally to vulnerability. It often leads to pain and who wants that? Not me. But what I had failed to realize was the missed opportunities when we avoid being vulnerable. And it’s those opportunities, those moments, that make for a stupendously fabulous life.

My research on The Wordifier made it crystal clear that we are very conservative in our language usage. We’re all using the same words over and over and over again. There are lots of reasons for this, surely. But I believe one of them has to do with our willingness–or lack thereof–to put ourselves out there. To use words others aren’t using. To be linguistically bold and, therefore, vulnerable.

In this Language Lab podcast, I explain what I mean:

 

My challenge to you is to dare greatly when it comes to your words. Use words that others aren’t. The Wordifier can help guide you to some not oft used gems. Your words should be as awesome and unique as you are. Go for it!

[gravityform id=”27″ name=”Language Lab Podcast”]

What karate taught me about marketing

courageWhen I was 19, I started doing karate. I quickly became completely and utterly obsessed. I trained 15-20 hours a week. It was fantastic. #OhToBeYoungAgain

Six years later, I moved back to Vancouver, Canada. I tried to find a dojo that felt like a good fit but nothing felt quite right. So I stopped training. Aside from the occasional back kick to close the fridge door, karate played no role in my life (save for watching Bruce Lee flicks, which isn’t quite the same thing).

Then about a month ago, I ended up with a running-related injury that was bad enough I had to stop running. I started doing some basic punching and kicking as part of my daily exercise routine because, well, punching and kicking is a good cardio workout and didn’t annoy my flamed out calf. I was instantly reminded of just how much I love karate and why.

Karate isn’t about beating people up–it’s about discipline and focus. These attributes come in really handy if you’re a marketer.

With spiffy new tools, ideas and technology coming at you faster than Jason Statham’s right hook, it’s easy to get distracted. You have to be extremely disciplined and stay focused on your goals and objectives. In karate, if you lose focus, you end up with a broken ankle and/or ribs (been there, done that). In marketing, if you lose focus you risk falling prey to Shiny Object Syndrome. Not quite as painful as a broken rib, but certainly sub-optimal.

If you’re 5’4″ (like yours truly) and your opponent is 6’4″, a roundhouse kick gets the job done better than a straight punch. Translation: If you’re not getting the results you want from your marketing efforts, take some time and make sure your actions align with your objectives. Not as fun as checking out your Facebook feed for the 47th time today, but effective.

I promise, Grasshopper, your discipline and focus will pay off.

 

 

Really? Really.

This is the latest post from our word-nerd-erific inter, Vicki

Really? Green Road Sign Over Dramatic Sky, Clouds and Sunburst.

I have a love hate relationship with the word really. There are times when it is great.

Thank you very much.
Thank you, really.

Both sentences use an intensifier on “thank you” but the sentence with “really” feels more, well, real. I like that the thing it is highlighting is the authenticity of the sentence. There are many times when really is a fabulous word choice, but I have two issues it.

First, I over use it. Grossly. I annoy myself with how often I say “really.” To deal with this problem I search for every instance of the word really when editing and make sure it needs to be there. It’s at the top of my editing checklist.

The other issue I have is something I learned while editing it out. Really, like other intensifiers, often hides vagueness. As the term implies, we use intensifiers when we want to make a statement more (you guessed it) intense.  However, if the statement needs more intensity, it deserves more than just an extra word slapped on. In these instances, figure out why you need to make your words intense. Is there a more specific word or do you need to elaborate?  I’m all for parsimony, but sometimes you need a few more words to make your point.

Let’s revisit our example from above and look at the term “Thank you.” Imagine you’re thanking a new volunteer at your organization’s soup kitchen.

Thank you. We were able to feed fifty more people because you helped today. The kindness and patience you gave our clients show that you share the values that motivate us all in this work. I know Penny appreciated your help with that tray.  She hesitates to ask so it was sweet of you to jump in and offer assistance.

There are no intensifiers in that version, but it has a stronger impact because I’m showing the connection to the mission and core values as well as giving some personal detail.

Look for places where you are using intensifiers in your own writing. How many can you replace by being more specific?

Looking for more tips on “Thank you?” Erica has a few posts on the topic. This one is my favorite.

Thinking of creating your own list of things to check for when editing? You may enjoy Tessa’s post on editing checklists.

Do you communicate as effectively as you think?

X

Do you communicate as effectively as you think?

X